Decision details

Procurement of Cloud Based Contact Centre Solution (DN774679)

Decision Maker: Director of Corporate Resources

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

The current contract had reached its maximum term and a compliant procurement was required for a new contract. Following a competitive tender exercise, via the Crown Commercial Framework -RM6116 – Network Services (3) Lot 4b Digital Communication Services, a contract has been awarded to Specialist Computer Centres Plc as the highest scoring bid from the 7 bids received

Decision:

To award a contract for up to 10 years to Specialist Computer Centres (SCC) Plc to supply and support AnywhereNow (previously known as Anywhere365).

Alternative options considered:

As part of this procurement other routes to market were considered such as G-cloud but were rejected due to the limited contract length and limited potential suppliers.

Details of any conflict of interest declared by any member of the executive or other member consulted which relates to the decision: No conflicts of interest were raised.

Equalities and Human Rights Implications: No equality implications have been raised.

Contact: Declan Keegan Email: declan.keegan@leics.gov.uk.

Publication date: 29/09/2025

Date of decision: 07/08/2025