Minutes:
The Committee received a presentation from the Director of
Adults and Communities, the purpose of which was to provide an update on the
work of the Adults and Communities Department to develop its Digital Strategy
and to give an opportunity for the Committee to ask questions about the future
proposals. A copy of the slides presented to the Committee marked ‘Agenda Item
9’, is filed with these minutes.
Arising from discussion the following points were raised:
(i)
Members were pleased to note that the
Department’s digital offer was not intended to replace existing services but
was instead complementary. The Director advised that there would always be a
requirement for person to person contact to be used to connect with service
users. For example, social workers making home visits or the Customer Service
Centre responding to enquiries by phone. It was also recognised that there
would always be some service users that preferred this method of contact.
However, as society became more digitally aware, other service users and family
members, who could often be more digitally connected, preferred to make use of
the digital service options available. Members noted that a high proportion of
the contact received by the Department was from a range of professionals, many
of whom would already be prepared and willing to connect with the Department’s
services via digital means.
(ii)
The Council’s Superfast Leicestershire project
was designed to bring fibre broadband to as many premises in Leicestershire as
possible and so the Department’s Digital Strategy did not specifically focus on
improving service users’ access to broadband. However, if a person had
registered for direct payments as part of their care package, it would be possible
for a sum of the direct payment to be used to cover this. For example,
broadband may be needed if virtual assistant technology had been included in a
service users’ support plan to assist with tasks such as giving meal and
medication prompts.
(iii)
Members highlighted the need to sustain focus on
who the end of user of the technology proposed would be i.e. the service user
and care providers and the need to ensure the technology worked for the whole
community including Black, Asian and Minority Ethnic (BAME) communities where
there may be some language barriers. It was felt that getting feedback from the
people that would be using the technology throughout the various stages would
be key. The Director stated that discussing and receiving the views of the
people involved would be crucial for the Strategy to be successful and to
ensure all the elements were right for the whole community, including those who
were non-English speaking citizens.
Members noted that the Department planned to host engagement through
existing customer and focus groups at the appropriate stages of the various
technologies being rolled out. Members further noted that one of the aims of
the Strategy was to make certain processes simpler, for example the procurement
of language translation technology which currently had to be bought in from a
third party at a considerable cost to the Council.
(iv)
Regarding the timescales for implementing a
Shared Care Record (SCR) for Leicester, Leicestershire
and Rutland (LLR), it was expected that the system foundations would be in
place by the end of this year. In response to comments raised by a member
regarding the several past attempts made by NHS England to create a national
Record with minimal success, it was acknowledged that the process for joining
up health and care data to create a single record was complex. The Director
advised that one of the main issues that had caused complications in the past,
which was not planned to be used when implementing a SCR for LLR, was the
feature of having live updates and feeds to allow more than one worker to
update a service user’s record synchronously. Members requested that the
developers responsible for implementing the local SCR programme be invited to a
future Committee meeting to provide further information around the scope of the
project.
(v)
The Committee welcomed the positive work the
Department had been undertaking to develop its Digital Strategy and enhance the
services it was able to offer.
RESOLVED:
(a)
That the presentation on the work of the Adults
and Communities Department to develop its Digital Strategy be welcomed.
(b) That an update regarding the development of a Shared Care Record be presented at a future meeting.
Supporting documents: