Issue details

Procurement of Cloud Based Contact Centre Solution (DN774679)

The current contract had reached its maximum term and a compliant procurement was required for a new contract. Following a competitive tender exercise, via the Crown Commercial Framework -RM6116 – Network Services (3) Lot 4b Digital Communication Services, a contract has been awarded to Specialist Computer Centres Plc as the highest scoring bid from the 7 bids received

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 29/09/2025

Decision due: 7 August 2025 by Director of Corporate Resources

Contact: Declan Keegan Email: declan.keegan@leics.gov.uk.

Decisions